Shipping policy

This policy outlines the shipping and delivery terms for orders placed through SteamVerse™ operating within the New Zealand & Australia.

1. Processing Time

  • All orders are processed and prepared for dispatch within [1-3] business days (Monday to Friday, excluding public holidays).

  • Orders are not shipped or delivered on weekends or public holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method Estimated Delivery Time (After Processing) Cost Notes
Standard AU Delivery [6-9] Business Days Free Shipping Delivered by Aramex or a reputable courier service.
Expedited NZ Delivery [6-9] Business Days Free Shipping Available on all in-stock items.

Delivery Delays: Delivery delays can occasionally occur. We are not responsible for delays caused by the carrier or customs clearance, but we will always work to resolve delivery issues promptly.

3. Shipping Confirmation & Order Tracking

  • You will receive a Shipment Confirmation email containing your tracking number(s) [1-2] business days after your order has shipped.

  • The tracking number will be active within 24 hours.

4. International Shipping

  • We currently ship to [List of countries or "New Zealand & Australia only"].

  • For international orders (if applicable): International shipping rates are calculated at checkout based on destination and weight. The recipient is responsible for any customs and taxes applied to their order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages

  • SteamVerse™ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

  • Please save all packaging materials and damaged goods before filing a claim. You must also contact us within 48 hours of delivery so we can assist you with the claims process.

6. Incorrect Shipping Addresses

If a product is returned to us due to an incorrect or undeliverable address provided by the customer, the customer will be responsible for the cost of reshipment. We will contact you to confirm the correct address before reshipping the order.

SteamVerse™

Email: help@steamverse.store